Kibo Palace Hotel - Guest Survey

Rated as best Hotel in Arusha by
SQCHM International

Room Type	No. Rooms	Check in date	Nights	Adults	Children (0-12)


Thank you for the privilege of hosting your vacation at Kibo Palace Hotel. It is our sincere hope that our accommodations, amenities, and levels of guest service were beyond your expectations. We would appreciate your assistance in evaluating your vacation experience with Kibo Palace Hotel so that we may better serve you in the future. Please check "1" if we exceeded your expectations, check "2" if we met your expectations, check "3" if we fell below your expectations. Your additional comments, suggestions, and answers to other questions would also be helpful and appreciated. We welcome your comments and any suggestions for improvements. Thank you for staying with us.

SUGGESTIONS AND ADDITIONAL COMMENTS

Is this your first visit to Kibo Palace Hotel? Yes No


How did you hear about Kibo Palace Hotel?
Other (please specify)

How was your reservation made?
Other (please specify)
How would you rate our staff?
Smiling : Yes No Courteous : Yes No Helpful : Yes No
Additional comments about staff :–

Would you recommend Kibo Palace Hotel to others? Yes No

When visiting Arusha again, would you return to Kibo Palace Hotel? Yes No

Room #

Name

Dates of stay:	From To

Email Address:


ROOM RESERVATIONS

	Expectations
	Exceeded	Met	Fell Below
Promptness and Efficiency	1	2	3
Friendly and Informative	1	2	3
Accuracy of Reservation	1	2	3

Comments

RECEPTION AND SERVICE Friendly, Courteous and Prompt Service from:

	Expectations
	Exceeded	Met	Fell Below
Front Desk Staff	1	2	3
Bell Staff	1	2	3
Housekeeping Staff	1	2	3
Maintenance Staff	1	2	3

Comments

GUEST ROOMS

	Expectations
	Exceeded	Met	Fell Below
Cleanliness upon check-in	1	2	3
Service during stay	1	2	3
Proper working order of fixtures and appliances	1	2	3
Adequately supplied linens and guest supplies	1	2	3
Furnishings, room decor and lighting	1	2	3

Comments

VARIOUS

	Expectations
	Exceeded	Met	Fell Below
Business Center	1	2	3
Taxi/Hotel Shuttle Service	1	2	3
Pool	1	2	3
Laundry service/dry cleaning	1	2	3
Hotel lobby area	1	2	3
Parking	1	2	3
Hotel Signage (interior/exterior)	1	2	3

Comments

RESTAURANT AND BARS

	Expectations
	Exceeded	Met	Fell Below
Ambiance	1	2	3
Food Quality	1	2	3
Beverage Quality	1	2	3
Room Service	1	2	3
Prompt Service	1	2	3
Courtesy	1	2	3
Value for Price Paid	1	2	3

Comments

KIBO PALACE HOTEL BANQUETS AND CONFERENCES

	Expectations
	Exceeded	Met	Fell Below
Meeting Room Decor and Furnishings	1	2	3
Food and Beverage Quality	1	2	3
Banquet Presentation	1	2	3
Banquet Service	1	2	3

Comments
What did you like best at Kibo Palace Hotel?
Where can we do better?

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